bajjelive's Privacy Policy
Your personal information is completely safe with us. This page explains in detail how bajjelive collects, stores, and protects your data.
Introduction & Applicability
bajjelive ("we", "our", "platform") is a trusted online entertainment and betting service provider in Bangladesh. This privacy policy explains how your personal information is collected, stored, used, and, where necessary, shared with third parties when you use the bajjelive website or application.
By using our services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our platform. bajjelive always treats user privacy with the highest importance and ensures your information is kept secure through SSL encryption and other technical safeguards.
This policy applies to users who access bajjelive from all types of devices — mobile phones, tablets, and desktop computers.
What Information We Collect
bajjelive collects user information through various methods. Below is a detailed description of the information collected:
2.1 Registration Information
The following information you provide when opening an account is collected:
- Full name (as per national identity card)
- Date of birth (for age verification purposes)
- Mobile number and email address
- Password (stored in encrypted form)
- Permanent address and district name
2.2 Financial Transaction Information
The following information is collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, Upay or bank account number)
- Transaction amount and date
- Transaction ID and reference number
2.3 Technical Information
When you use the bajjelive platform, the following information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Pages visited and links clicked on the website
- Cookies and local storage data
2.4 Gaming History
Information about your gaming activity on the bajjelive platform — such as play history, bet sizes, win/loss records, and session logs — is stored. This information is also used as part of the responsible gaming policy.
Purpose of Using Information
bajjelive uses collected information only for specific and legitimate purposes. We never use your information for unethical or unauthorized activities.
3.1 Account Management
Information is used to create, verify, and manage your account. This includes identity verification, age confirmation (21+ years), and maintaining account security.
3.2 Financial Transaction Processing
Financial information is used to successfully process deposits and withdrawals. The minimum deposit amount at bajjelive is ৳300 and the minimum withdrawal amount is ৳500. Withdrawals are generally completed within 1 hour.
3.3 Customer Service
Necessary information is used to resolve issues through 24/7 live chat support in Bengali and via email.
3.4 Fraud Prevention & Security
Information is used to ensure account security, detect fraudulent activity, and comply with anti-money laundering (AML) regulations.
3.5 Service Improvement
Anonymous statistical data is used to analyze user experience and improve the quality of the platform.
Data Storage & Security
bajjelive uses state-of-the-art technology to keep your personal information secure. Our security measures include:
- SSL (Secure Socket Layer) Encryption: All data transfers happen through encrypted channels, protecting against third-party interception.
- Password Hashing: Your password is never stored directly — it is kept in a transformed form using a strong hashing algorithm.
- Firewall & Access Control: Multi-layer firewalls and restricted administrative access are in place to prevent unauthorized access.
- Regular Security Audits: Regular penetration testing and security reviews are conducted to identify vulnerabilities in our systems.
- Data Backup: Your information is backed up regularly so that it is not lost due to any technical issue.
Regarding data retention — even after an account is closed, certain information may be retained for a defined period to meet applicable legal obligations.
Data Sharing & Third Parties
bajjelive never sells your personal information. However, in certain situations, necessary information may be shared with trusted third parties:
5.1 Payment Processors
Relevant financial information is shared with the respective payment processors to carry out transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These third parties are governed by their own privacy policies.
5.2 Technology Partners
Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others may receive certain information for the purpose of delivering gaming services. However, this information is limited strictly to gaming operations.
5.3 Legal Requirements
Information may be shared in response to any legal obligation, court order, or request from a regulatory authority. In such cases, bajjelive operates within the legal framework.
5.4 Fraud Prevention
Information may be shared with relevant investigative authorities to prevent cybercrime, fraud, or money laundering.
Outside of the situations mentioned above, bajjelive never discloses, sells, or leases your personal information to any third party.
Cookies & Tracking Technology
Cookies and similar tracking technologies are used on the bajjelive website. Cookies are small data files stored on your device that help improve your browsing experience.
6.1 Essential Cookies
These cookies are necessary to maintain login sessions, store security tokens, and ensure the basic functioning of the platform. The site will not work properly without them.
6.2 Functional Cookies
These cookies are used to remember your preferences such as language settings and personalized experience.
6.3 Analytics Cookies
Anonymous statistical data is collected to monitor website performance and analyze user behavior. This data does not identify you personally.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the site.
User Rights
Every user registered with bajjelive has the following rights regarding their personal information:
7.1 Right to Access Information
You can find out at any time what information bajjelive stores about you. To request this information, email [email protected] or contact us through live chat.
7.2 Right to Correct Information
If your account contains any incorrect or outdated information, you can request that it be corrected. Our support team will update the information after verification.
7.3 Right to Delete Information
If you request account closure, your information will be deleted within a specified period. However, some information may be required to be retained due to legal or regulatory reasons.
7.4 Right to Restrict Data Processing
You can request that processing of your information be limited for specific purposes. For example, opting out of marketing communications.
7.5 Right to File a Complaint
If you believe bajjelive has misused your information, you can file a complaint directly at [email protected]. We review all complaints seriously.
Protection of Minors
bajjelive provides services only to those aged 21 years or older. We firmly believe that keeping minors away from gambling is an ethical and social responsibility.
- Age verification is mandatory at the time of registration.
- Additional identity verification documents may be requested in suspicious cases.
- If a minor's information is reported, the associated account will be closed immediately.
- bajjelive never knowingly collects or stores the information of any person under the age of 18.
For more details on responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
bajjelive reserves the right to update this privacy policy as needed. Users will be notified of any significant changes through the following methods:
- The updated date will be noted on the relevant page of the website.
- For significant changes, a notification may be sent to the registered email address.
- A notification about changes may be displayed after logging in.
Continued use of the service after an update will be considered acceptance of the revised policy. It is therefore recommended that you review this page regularly.
Links to Other Sites
The bajjelive platform may contain links to third-party payment gateway or game provider sites. These external sites have their own privacy policies, and bajjelive is not responsible for their data collection practices.
It is recommended that you read the privacy policy of any external site before visiting it.
Have questions about data security?
Our support team is available around the clock for any privacy-related questions or requests.
Email: [email protected]